Order Processing

• We strive to process orders within 1-2 business days of receipt.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

• We offer a stander shipping method within Qatar.
• Shipping rates vary depending on the shipping method, destination, and order size.
• You can view estimated shipping costs during the checkout process.

Delivery Areas

• We deliver throughout Qatar, including Doha and all major cities.
• For deliveries outside of the specified area, please contact us for a shipping quote.

Delivery Times

• Estimated delivery times vary depending on the shipping method and destination.
• You will receive a tracking number via email once your order has shipped.
• Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances.   

Order Tracking

• You can track your order using the tracking number provided in your shipping confirmation email.

Shipping Costs

• Shipping costs are calculated based on the weight, size, and destination of your order.
• You can view the estimated shipping costs during the checkout process.
• Delivery Fee: Varies based on the delivery zone number.
• Free Delivery: Available for orders above a certain amount, depending on the zone number
• Address Input: Customers need to provide their full address, including the zone number, during checkout.

   

How it Works:

• Address Entry: The customer enters their full delivery address during checkout.
• Zone Identification: The system identifies the delivery zone number based on the provided address.
• Fee Calculation: The system calculates the delivery fee based on the zone number and order amount.
• Free Delivery Check: If the order amount meets the free delivery threshold for that zone, the delivery fee is waived.
  Checkout: The final order total is displayed, including the calculated delivery fee (if applicable).

Example:
Zone 1 to 69 & 90-91 : Delivery fee 10 QAR. Free delivery for orders over 130 QAR.

International Shipping

• We may offer international shipping to select countries.
• Please contact us for international shipping rates and availability.
• International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Pickup

You may choose to pick up your order from our store at Physical address: ZONE 52, STREET 902, BUILDING 33, SOUQ AL ALI , AL RAYYAN , QATAR

Damaged or Lost Packages

• If your package arrives damaged, please contact us within 24 hours for assistance.
• If your package is lost or delayed, please contact us within 7 business day for assistance.

Contact Us

• If you have any questions about our shipping policy, please contact us